Refunds & Cancellations Policy

1. Cancelling the subscription

You can cancel your subscription anytime. You keep access until the end of the period already paid, and you won't be charged for the next month. No commitment, no penalty.

2. Right of withdrawal

As a consumer you generally have 14 calendar days to withdraw. However, since this is a digital service with immediate execution, by starting to use the Service you expressly agree that provision begins immediately and acknowledge that you lose the right of withdrawal once the service has been fully provided (art. 103.m of the Spanish Consumer Act).

3. Refunds

As a rule, periods already started are not refunded, since access and credit consumption are immediate. We'll review refunds case by case in situations such as:

• Duplicate or erroneous charges.
• Inability to use the Service due to a serious fault attributable to us.
• Any case where the law requires a refund.

4. How to request it

To cancel or request a refund, write to info@nortevan.com with your account email and the reason. We'll reply within a reasonable time.

5. Plan changes

You can upgrade or downgrade anytime. Changes apply in the next billing cycle unless stated otherwise.